Working with Goldstar Virtual Assistance

At Goldstar Virtual Assistance, I value ongoing feedback from my clients. Whether positive or constructive, I encourage you to share your thoughts at any time. I strive to respond to all requests within 2 working days. If a request cannot be fulfilled, you will be informed as soon as possible.

My standard working hours are 9 AM to 5 PM, Monday to Friday. Any requests made outside these hours may incur an additional 50% charge on my hourly rate. I aim to complete general tasks within 48 hours unless we’ve agreed on a different timeline. I reserve the right to decline any unreasonable requests or services that could be used for illegal or unethical purposes.

Charges and Payments for Virtual Assistant Services

You can view my current rates and virtual assistant packages on my website at www.goldstarva.com (https://www.goldstarva.com/pricing). Payments are due monthly in advance, and work will commence once payment is received.

•  Late Payments: If payment is not made within 7 days of the invoice date, a late fee may be applied.

• Additional Costs: Any extra expenses, such as travel or materials, will only be charged with your prior approval.

•    Annual Rate Increase: Hourly rates may be increased annually.

For ongoing services, either party can terminate the agreement with 30 days' written notice. All outstanding payments must be settled upon termination.

Privacy & Data Protection

At Goldstar Virtual Assistance, your privacy is a top priority. Full details on how I handle your personal data are available in my Privacy Policy. Before beginning any work involving personal data, you must ensure that the necessary permissions and notices are in place.

• • I have safeguards to keep all personal data confidential and secure.

  •  Personal data will not be transferred outside the European Economic Area (EEA) without your consent.

  •  I am registered with the ICO (Information Commissioner’s Office) for GDPR compliance

Client Agreement

Please note that a full Client Agreement must be read and signed before any work begins.